All about Noting & Drafting

 Let's start this session with a question: Which out of the three sentences is grammatically correct? A) All Head-of-Departments are requested to forward the report at the earliest. B) All Heads-of-Department are requested to forward the report at the earliest. C) All Heads-of-Departments are requested to forward the report at the earliest. Answer: The correct answer is B. Heads-of-Department .

Connecting Words: Firstly, Furthermore, In addition, Moreover, Additionally Likewise, Consequently, Therefore, Nonetheless, Nevertheless, Subsequently, Meanwhile, On the contrary, In conclusion, Phrases for Introducing Complaints or Correspondences: We have received a complaint regarding… It has come to our attention that… We would like to bring to your notice… We are in receipt of a letter concerning… This is to inform you about… Phrases for Noting and Summarizing Information: According to the correspondence, The complaint alleges that, The main points raised are, The primary concerns are, After careful examination, Upon reviewing the documents, In light of the facts presented, Based on the evidence provided, Phrases for Referring to Previous Correspondences: As per our earlier conversation, As stated in the previous email, In response to your letter dated, Following up on our discussion, Referring back to our meeting, Sentences for Conveying Decisions or Recommendations: We recommend...